Is your sales team good at sales
tormenting? Before you answer this question, let’s
define what the objective of sales tormenting might be.
When I think of tormenting, what comes to mind is a
series of small actions that when added up, break down
the opposition so they award us what we want. While this
might seem cruel and unusual, we can not deny the
effective nature of its application.
Is this a sales strategy you want your
sales team to duplicate? This strategy is used on us
each day. When we enter a political season we find
ourselves watching candidate commercials to the point we
don’t want to watch television. It happens when
marketing departments have this as a prime objective for
selling a product. It is one of the reasons you see the
same TV ads all the time. They torment us with the same
commercials over and over again. Television is also
relentless to children with sugar cereals and toys
during the Saturday morning hours. You might be thinking
about surrendering to your own fantasy torment. Is it
possible that you are thinking about that silver or red
convertible this year? Perhaps you have a fantasy image
you want because you have been tormented with a repeated
communication.
Customers Don’t Expect You To Torment
Them
What is your strategy for tormenting a
tough or important prospect with your relentless
contacts so you get what you want? Consider this, it
really isn’t torture. The typical prospect doesn’t
expect you to maintain a consistent level of contact
anyway. They expect salespeople to call on them once and
then drop off and go away.
The trickle system of contacting your
target prospects
This system is a most effective sales
strategy. This sales tactic is very similar to water
torture because the buyers will simply give up under the
pressure of your frequent and constant contacts. If it
is so great, why don’t more sales managers and
businesses insist it? This is a good question.
Particularly because so many sales leaders mention how
beneficial constant communication is for building
relationships. These best practices of sales strategy
works best when used consistently and frequently. The
buyer simply can’t resist the persuasive effect of this
sales tool.
We call it the trickle system because it
is applied in small amounts over a short and constant
period of time. The frequency of your contacts makes a
huge difference in how effective the tormenting works.
What do you think is the right number of days between
contacts in the early development stages of building a
sales relationship? My answer is at the end of this
article.
Spreading the contact methods
Don’t use just one contact method. This
will have a negative impact on your goal. For example,
how would you feel if someone who wanted to reach you
only used the telephone? After a while, anyone would get
annoyed with the calls. When we think about it, there
are only four methods to contact a prospect and you
should use each one to spread the impact of your
torment. Besides showing diversity, it also doesn’t wear
out one method. Persistence and consistency are the keys
to success in the quest for larger accounts. Adopting a
torment strategy works and sales experts will have
countless examples of where a tough buyer will reward
determination through persistence.
Time Your Tormenting to be Effective
Just like in the early courting period
during the dating process the time between contacts
should be short. The candy, flowers, love notes are all
used in short frequency. I believe a timing of four days
between contacts is appropriate during the courting
period for my prospects. The strength of this strategy
is that we are competing against all kinds of other
media and contacts from the competition. If you want to
get noticed, you must adopt a method that gets you
noticed. It was the same way in high school, remember?
In today’s media abundance of communications we are
challenged to cut through the clutter with consistent
communications.